provided answers to a list of frequently
asked questions and concerns most of our
customers usually have regarding their
shipping and transport of their vehicle.
Our professional staff will answer any
questions you may have in order to serve you
better. We hope the answers below will be
useful, and help make your experience with
us a pleasant one.
1) What are the port
and clearance charges?
These are off loading and documentation
fees are charged by the destination
country. Each country differs. Container
off loading fees are usually double that
of roll-on/roll-off fees.
2) Will anybody
assist me when my vessel arrives?
we have clearing agents at all ports
that can assist you but you can do the
clearing yourself if you choose.
3) How long
will the shipment take?
shipment time is entirely dependent on
ocean time of travel from the port of
departure to the port of arrival, as
well as time for loading and unloading.
Some approximate examples are:
Honolulu, Hawaii: 5 days on the water
New York, NY to
Bremerhaven, Germany: 30 days on the water
Port Everglades, FL to Belize City,
Belize: 3 days on the water
4) How much
is the cost to transport my boat
The cost of
transport is determined by the overall
length, beam, height, and weight of your
vessel, type of transport service, and
distance for transport. Please
call one of our agents at 800-779-3329 for a free quote.
5) Can I have anyone pick up my
You can designate any person to pick
up your vehicle but you must advise us
so we can enter his or her name as the
consignee when your order is booked.
Once your vehicle arrives at the
destination port and you decide to
charge the consignee there is an
additional charge. They will be
required to identify themselves with a
6) Do we provide Marine insurance?
for all destinations except
Hawaii, you can purchase marine insurance
for your vehicle at the time
of your booking. Check with your
insurance company on your
vehicle prior to shipping to
see if they offer Marine
Insurance. We offer Marine
insurance at 2.0% value of
your vehicle. This is a
onetime policy only. Pac
Global are the underwriters.
However, customs and the
vessel lines do not require
you to have Marine insurance
on your vehicle when
of the vehicle. Base on the
Original Bill of Sale.
There are two options:
Total Loss: This is
available to all shipments.
Coverage of this is:
only. A total value must
be placed on the shipment
($1000.00 deductible per policy).
marring, denting, chipping,
and scratching of vehicles,
unless the affected part
cannot be repaired and must
be replaced. Major damages
would be included in this
section ($500.00 deductible
7) Can I load my car with personal
If you are shipping your vehicle in a
shared container or on it own you will
be permitted to pack goods into the car
only. These goods are sent under your
own risk and cannot be insured. The only
time your goods are covered with
insurance is when our company packs the
8) Can bad weather affect the condition
of my vehicle?
Shipping containers are not air tight,
and are subject to changing weather
patterns. This can result in the growth
of mildew on your upholstery. To avoid
this, we suggest that you cover your
seats with a sheet or cloth.
9) Are you able to guarantee delivery
NO!!! ARRIVAL TIMES ARE
Typically, we provide customers with
shipments that meet their expected
arrival dates. However, sometimes due to
customs delays, vessels canceling their
departures, or in the event of lack of
enough freight available for
consolidated shipments delays can occur.
10) Do I pay import duties and sale
Please note that returning citizens or
foreign buyers may be subject to import
duties and taxes. Each and every country
has different laws so we urge you to
contact the embassy of the respective
country to clarify the matter.
11) What is Roll-On/Roll-Off?
(RO/RO) transport means the vehicles are
stored below deck, and open to the
elements. This method is less expensive
than a container. Generally, we do not
offer RORO service, because of the
unprotected nature of this method.
12) How much fuel should be left in the
Please keep NO MORE THAN ¼
tank full of gas. If your vessel has more
than ¼ tank of gas the port will drain
the gas for you for an additional fee.
13) What is a custom clearance broker?
customs clearance broker is a person who
is capable of passing your vehicle
through the formalities of the country
of departure and destination.
14) What type of
payment is accepted for overseas
ONLY accept money wire transfers for all
overseas shipments. We will provide you
with our bank information upon booking
15) How do I arrange
clearance of my vessel with customs?
Custom procedures differ from port to
port. It is very important to contact
the custom agent as soon as possible, in
order to assure that all necessary
paperwork and formalities can be
arranged in time. Failure to comply with
custom regulations will result in fines
and/or confiscation of your vessel.
15) How should I
prepare my yacht for the voyage?
Please prepare as if you are going on an
ocean crossing and secure everything.
For loading at least four fenders and
ropes on each side of the yacht. It is
recommended to cover and protect all
stainless steel or chrome fittings and
railings and teak from the elements. For
sailing yachts it is recommended to take
the sails off or protect them with